Money-Back Guarantee and Return Policy:
If you are the original purchaser who bought new Product directly from ecobee, you may for any reason return that Product in as-new condition to ecobee within up to 30 days after you have received the Product for a full, money-back refund or credit of the Product purchase price if already paid. The refund or credit does not include any shipping or handling charges; you are entirely responsible for shipping and handling charges. If you are an organization that bought Product under a separate, written agreement with ecobee, that agreement may contain different terms or conditions for the return of Product than specified herein.